Privacy Policy

Privacy Policy

 

This policy explains who we are, how and why we collect, store, use and share personal information, your privacy rights in relation to your personal information and on how to contact us in the event you have a complaint.

 

1. Who we are?

Artisan’s troves hop, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation, and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

2. The personal information we collect and use

Information collected by us

Like many retailers, we collect the following personal information when you provide it to us:

  • names of persons placing orders, delivery address, financial data including how you pay for goods, order history, things you like to buy and details of competitions you may have entered (or won) which have been run by us.
 

3. How we use your personal information

We use your personal information to:

  • supply you with any goods which you have ordered from us
  • manage your account with us
  • run any competitions or promotions which we (or our trusted retail partners) think may be of interest to you
  • communicate with you about offers or promotions which we run from time to time
  • keep you up to date with the goods which we offer from time to time,
  • we may occasionally contact you for the purposes of telemarketing, i.e., to telephone you to discuss any feedback, market research and/or sales of products that may be of interest based on your order history.  
  • Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers by us, and trusted retail partners are as relevant to you as possible

There are some circumstances where we may share your personal data including name, address and email address with others. We do this when it is necessary to fulfil our legitimate interests of upholding customer service and better understanding of our customer base, by keeping customers informed of offers and promotions that we believe our customers may be interested in.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party outside the scope of this privacy policy.

 

5. Whether information has to be provided by you, and if so why

The provision of your name, address, delivery address and how you pay for goods payment is required from you to enable us to fulfil any orders you place with us and manage our database. We will inform you at the point of collecting information from you, whether you are required to provide the information to us

 

6. Our legal basis for processing your data

  • We rely on legitimate interests and contract of sale as the lawful basis on which we collect and use your personal data. Our legitimate interests are the ability to manage your account, orders you have placed with us, pass your data to our partners for marketing goods which may be of interest to you and to notify you of promotions, goods, or competitions which may be of interest to you.
 

7. Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include:

  • Your right to ask us to correct any mistakes or update your personal information.
  • Your right to request the removal of personal information we hold on you. In certain circumstances you can ask for the information we hold on you to be deleted, should there be a legal or contractual obligation to hold your personal details we may not be able to carry out your request, however, we will explain this fully to you.
  • Your right to object to processing. You have the right to object to the processing of your personal information. These include where processing is based upon our legitimate interest and where we process your personal information or undertake profiling for direct marketing purposes.
  • Your right to data portability, you have this right if we process your personal information by automated means and processing is based upon consent or performance of a contract. Note that the information you can access under the right to data portability is different from the right of access.

If you would like to exercise any of those rights, please:

  • email, call or write to us and let us have enough information to identify you including your name and address,
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates, including any account or reference numbers, if you have them.

If you would like to unsubscribe from any email communications from us you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 7 days for this to take place.

 

8. Keeping your personal information secure

Your personal information is stored securely on UK servers. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

10. How to Complain

We hope that we can resolve any query or concern you raise about our use of your information. If you wish to contact us please send an email 

 

11. Changes to this privacy notice

We may change this privacy notice from time to time, when we do, we will inform by replacing the notice on our website.

 

12. How to contact us

Please contact us if you have any questions about this privacy notice or the information, we hold about you.

 

13. How long we keep your data for

As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 10 years after the last purchase date.

 

14. Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

 

Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These cookies are placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.