When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, we may provide you with a refund or supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
When you place an order with us we automatically add you to our subscriber list for our e-mail campaigns. This is so you can beaware of our latest offers and exclusive deals. If you do not wish to receive e-mails then please email.
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Free standard delivery is available to all UK addresses.
Orders are dispatched via our couriers EVRI and Royal Mail usually within 48 hours and normally delivered to your door within 3-5 working days from date of placing. Some of the items can be delivered within 25 days. ( Please, check the description of each item ). We offer free delivery insurance covering your parcel for loss or damage during transit.
Any problems at all with your delivery, please contact us in the first instance : artisanstroveshop@yahoo.com
You can cancel your contract at any time up to 14 working days after the day of delivery. Under the Consumer Contracts (Information, Additional Charges & Cancellation) Regulations 2013 you have a 14 day period following the day after delivery in which to cancel this contract. To do this, please email us at: artisanstroveshop@yahoo.com
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Please be aware returns can take up to 28 days to complete processing.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Please see our Privacy Policy.