Terms and Conditions

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accept your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, we may provide you with a refund or supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

When you place an order with us we automatically add you to our subscriber list for our e-mail campaigns. This is so you can beaware of our latest offers and exclusive deals. If you do not wish to receive e-mails then please email.


How to place an order

Adding Items to your shopping basket

  • Finding the product you wish to purchase:
    • Use the sections at the top of the screen to navigate to the various product categories or….
    • Enter a key word or our product code if you have our catalogue.
  • Add an item to your shopping basket by.
  • When you add an item you will get a popup message saying it has been added to your basket.
  • At this point you may select continue shopping or the message will fade after a few seconds.
  • When you have finished shopping click the Basket the top of the screen, or hover over it and then click ‘View Shopping Basket’

Checking Out

  • When checking out you will be asked to sign in:
    • Existing customers enter your email address and password and click ‘Sign In’ – there is help if you have forgotten your password. The password will be emailed to the account used during set up.
    • New customers click the ‘Create A New Account’ button & follow the on screen instructions
  • After signing in follow the on screen instructions to:
    • Select the shipping address or add another
    • Enter your media code, if you have one, and once done click
  • Continue to payment where you can add your card details 

Delivery

Free standard delivery is available to all UK addresses. 

Orders are dispatched via our couriers EVRI and Royal Mail  usually within 48 hours and normally delivered to your door within 3-5 working days from date of placing. Some of the items can be  delivered within 25 days. ( Please, check the description of each item ).  We offer free delivery insurance covering your parcel for loss or damage during transit.

Any problems at all with your delivery, please contact us in the first instance : artisanstroveshop@yahoo.com

Cancellation and Returns

You can cancel your contract at any time up to 14 working days after the day of delivery. Under the Consumer Contracts (Information, Additional Charges & Cancellation) Regulations 2013 you have a 14 day period following the day after delivery in which to cancel this contract. To do this, please email us at: artisanstroveshop@yahoo.com

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Please be aware returns can take up to 28 days to complete processing.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.


Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.


Privacy Policy

Please see our Privacy Policy.